Three Little Troublemakers Turned the World Upside Down After My Divorce: Chapter 561 things are very strange
Chapter 561 Things are very strange
"That's right." Manager Wang sneered, "I didn't say this, but a customer complained. We have received the third complaint today. Our shopping mall attaches great importance to reputation. Therefore, Mr. Shen, please handle it well. Complaints from customers, and take your products back, we dare not sell them here.”
complaint?
Shen Ning's eyelids twitched.
Since she took over Gucci from Shen Mei, Gucci perfume has never been complained about. How could it be complained suddenly now, and three customers complained at the same time?
When she was wondering, Manager Wang asked the waiter next to him to tell her the content of the customer's complaint.
Shen Ning was terrified when he heard it.
It turned out that one of the three customers who complained today was sent to the hospital because of allergies after applying the perfume and developed a large rash. The other two customers responded that it was a fake product, saying that it contained harmful substances, and asked for a fake one. ten.
Shen Ning's heart sank to the bottom, and he realized that something big happened.
A brand is most afraid of such a thing.
If the media finds out and spreads it out, Gucci's reputation will basically be ruined!
"Manager Wang, I'm really sorry. My products have caused your store to suffer undue reputation loss. I'm very sorry. I'll deal with the problem right away. How about this? Please give me the product that the customer complained about and I will take it. Let’s do a test to see where the crux of the problem lies before improving.” She immediately apologized and started to solve the problem.
Manager Wang just replied indifferently: "For the product that the customer complained about, you should go to your salesperson. Please solve the customer's complaint as soon as possible, as well as the liquidated damages for our store. Everything is done according to the contract."
After he finished speaking, he left.
After Shen Ning was stunned, he immediately went to the salesperson.
But when she went to the Gucci counter, the salesperson next to her told her that Gucci's sales lady ran away in fright when she heard someone complaining about going to the hospital.
Shen Ning's face darkened, and he opened the counter to find customers to complain about the returned products, but there was no shadow.
In desperation, she had no choice but to go to Manager Wang again, but Manager Wang said that there were so many manufacturers and companies in the audience, and he didn't have time to personally check each of them, so she asked her to find his own people.
Shen Ning had no choice but to call Marley, and asked where the sales promotion lady was recruited from.
Marley checked it out, and it was Wu Mingxing, the business manager, who introduced it through a salesman in the mall.
Shen Ning made a decisive decision, and immediately asked Marley to bring people to remove all the products from the shelves, and then shipped them back to the company. He also checked the resume of Wu Meimei, the sales lady.
Wu Meimei is very young, only eighteen years old, her parents are divorced, her family is in a bad situation, she has only been employed for half a month, that is to say, she ran away before getting her salary.
She felt incredible.
Not long after, Marley walked in with a bottle of perfume and said, "Ningning, I have tested all the products I brought back, and found that this bottle does contain too much formaldehyde.
"Why is there only one bottle?" Shen Ning was very puzzled.
Marley pondered: "This matter is very strange, someone must be harming us secretly."
"Then is this bottle of products with high formaldehyde content produced by our factory?"
"It's true. I checked it repeatedly. Both the packaging and the anti-counterfeiting mark are produced by our factory. It's very strange." Marley took the bottle of perfume and inspected it, feeling very headache.
As soon as he finished speaking, the sales manager over there called.
Shen Ning picked it up.
"Mr. Shen, it's not good. The patient who was sent to the hospital has passed out and is in a serious condition." He spoke in a hurry.
"Let's go and have a look." Shen Ning stood up and immediately spoke to Marley.
Marley nodded, and the two drove to the hospital.
As soon as he entered the ward, Shen Ning felt that the man lying on the bed looked familiar, as if he had seen it somewhere before.
"Mr. Shen, this patient is the man who made trouble at Gu Qi's door last time, and even smashed the glass in our hall." Wu Mingxing, the manager of the business department, reminded him in a low voice.
(end of this chapter)